Technical Support

We are able to provide support services in English only.

Having trouble getting mail?

Check out our page on Troubleshooting Email Delivery, it covers the most common problems we see.

End User Support

If you are an end user (your email is protected by MX Guarddog), and you are having any issues with spam filtering, whitelisting, accessing your account, or questions why a specific email may have been placed into quarantine please contact your email administrator. For security purposes, MX Guarddog is only able to discuss support issues with the domain administrator for technical related issues.

Postmaster / Domain Admin Support

If you are the domain administrator and need assistance with configuration, or issues related to service please contact the MX Guarddog Postmaster at

If you contact us from an email address that is not operational, you should not expect a reply... So please include a contact email address that is working.

MX Guarddog Security Logo

Letting good mail in, keeping bad mail out.

Unwanted Spam Received

If your email is protected by MX Guarddog, and a message has slipped past our protection systems please send us the email. By analyzing email that is spam, we are able to further enhance our systems. Messages can be forwarded to, please ensure you send the spam message as an attachment as only when it is sent as an attachment does it retain all the routing information we need to trace the email.

We have detailed instructions on how best to submit spam to us, you can find them here: