This SLA does not apply to any unavailability, or performance issues:
* caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of MX Guarddog;
* resulting from any actions or inactions of you or any third party;
* resulting from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control);
* arising from suspension or termination of your right to use MX Guarddog in accordance with our terms of service.
(i) include your parent (primary) domain name; (ii) be sent from your domain's registered postmaster; (iii) include the dates and times of each service outage that you claim to have experienced; and (iv) be received by us within thirty (30) business days of the last reported incident in the SLA claim.
If the service outage is confirmed by us and is less than 99.95% for the 30 day service period, we will issue the service credit to you within one billing cycle following the month in which the request occurred.
If you are experiencing any technical issues with MX Guarddog's service, please contact us for support.